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FAQ

Will I be charged if I bring the vehicle back before or after the return time on the rental agreement?

EZ Rental has introduced Change Fees that will reduce last-minute disruptions to vehicle planning.

  1. Early Return Fee: Applies if you did not prepay your rental charges and returned the vehicle more than 24 hours early before the return time indicated in your rental agreement. You will only pay for the days used, but there will be a $25 charge to partially compensate EZ Rental for our inability to rent your vehicle during the remaining time reserved for your use. You can reduce the fee paid by calling us in advance to update the date and time of your return.
  2. Late Return Fee: In addition to charging additional rental days for a late return, we reserve the right to charge $25 per day (maximum of 5 days) to compensate us in part for the costs we incur in finding an alternative vehicle to satisfy our next booking for your vehicle. You can reduce the fee paid by calling us in advance to update the date and time of your return.

How are rates calculated?

Rates are based on a 24 hour rental day starting with the hour you pick up the vehicle. All rentals ending on Friday must be returned at 9am, even if it’s less than 24 hours, to allow us to rent over weekend, since we are closed.

How do I change the time or location of my return?

Call us on -1-347-704-3000

Involved in an accident? How do I file a damage or injury claim?

Call us on -1-347-704-3000

How old do I have to be to rent a car from EZ Rental?

We rent to persons of 18 and over. However, an underage fee may apply. From 18-21 there is an $80 charge per day. And 21-25 there is a $30 charge per day.

How to get Roadside Assistance?

Please call us on -1-347-704-3000

Can I use a "key ring" credit card when I rent a car from EZ Rental?

No, EZ Rental does not currently accept the small credit cards issued by credit card companies that fit on a key ring.

Since I will be traveling internationally, are there any special foreign travel considerations?

You must notify us if you will be going out of the USA.

When making reservations, you should check on border regulations regarding crossing foreign borders in a rental car. Also check if your insurance company either limits the coverage or refuses coverage on international rentals. If you’re planning on using the damage waiver coverage provided by your credit card company, confirm with them it will be available to you on an international rental. Many won’t.

The minimum car rental for international travel is 3 days.

Am I better off with an unlimited mileage or capped rate?

We offer unlimited mileage on all rentals. However, if you are leaving NY, NJ area we may require a 3 day minimum rental.

What kinds of safety issues should I consider?

The following tips, obtained from the American Automobile Association and the American Car Rental Association, are meant as guidelines and EZ Rental urges you to use your best judgment in any particular situation.

  • Before leaving the rental depo, be sure you know the route to your destination. If you must ask directions, ask a police officer or find a well-lighted public place. Stay out of high crime areas even if it means going out of your way.
  • Do not stop on the roadway or shoulder and do not get out of your car, if any of the following situations occur:
    • Your vehicle is bumped from behind;
    • Another motorist advises you of problems with your vehicle;
    • Your car is malfunctioning, or
    • Someone on the roadside needs assistance.
  • If any of these situations occur, drive to the nearest well-lighted public place to notify the proper authorities and to request assistance. In most areas, dial 911 for the police.
  • Do not stop for flashing white lights. Lights on emergency vehicles in the U.S. are red and blue.
  • If you are threatened with a gun or knife, give up your car immediately and report the incident to police and the rental car company.
  • Keep doors and windows locked and keep your valuables locked in the trunk or glove compartment. Do not carry large amounts of cash. Do not pick up hitchhikers.
  • Always park in well-lighted areas. If stopping to buy gas, use a pay phone or use an automatic teller machine (ATM), choose well-lighted, busy locations.
  • If possible, avoid using an ATM at night.
  • Never leave your car unattended with the engine running.
  • When walking toward a parked car, be aware of your surroundings and check the interior of the vehicle before unlocking doors. Have your keys in hand and ready when approaching your vehicle.
  • Don’t be your own worst enemy… buckle up!

Can I rent without a credit/ card?

Sorry, but in order to rent from EZ Rental you must have a valid credit card in your name.

Does EZ Rental accept debit cards for payment?

Yes, the payment method may be switched upon return of vehicle. But keep in mind if you are relying on your credit card insurance and something happened to the vehicle, they require you use your credit card as payment. Otherwise, they may not cover you and you will be responsible for the damages.

Does EZ Rental offer one-way rentals?

Currently not

International Customers

Call us before to confirm if your foreign driving license is valid in order to rent a vehicle

Tolls and Violations

By contract, the renter is responsible for the payment of all tolls and violations, plus administrative costs involved.

I was not stopped by a police officer, so why am I being charged for a ticket?

Some areas use video radar surveillance, allowing for moving violations to be captured by camera. The owner is identified by the license plate and notified by mail and billed for the infraction. As per the terms of the rental contract, these charges, plus an administrative fee per event, is billed to the credit card on file.

What do you offer customers with disabilities?

Call us on -1-347-704-3000 to discuss your needs

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